Halo Privacy is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, meaning there is no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
Halo Privacy Network collects four types of information:
(i) Information related to your account (“personal information”)
This information is collected for the purpose of administering your Halo Privacy Network service and includes your name, and email address, which is submitted with setup for the Services.
(ii) Aggregate Apps and VPN connection summary statistics
Halo Privacy Network collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.
(iii) (User-controlled option): Anonymous app diagnostics, including crash reports
App diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics, are anonymized and cannot be tied back to individual Halo Privacy Network users. This feature is like a “send bug report” option. Users can specify in the settings menu of any Halo Privacy Network App whether to send this data to us.
Halo Privacy Network collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address, in order to establish a Halo Privacy Network account, and so that we can email you, and respond to support queries that you initiate. The specific information collected varies depending on the account type established.
Halo Privacy Network uses your email address for the following reasons:
• To provide links to our Site, including password reset emails.
• To send you updates and announcements.
• To communicate with you about your VPN services or respond to your communications.
Aggregate Apps and VPN Connection Summary Statistics
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
• We do not know which user ever accessed a particular website or service.
• We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
• We do not know the set of original IP addresses of a user’s computer.
Should anyone try to compel Halo Privacy Network to release user information based on any of the above, we cannot supply this information because the data does not exist.
In order to maintain excellent customer support and quality of service, Halo Privacy Network collects the following information related to your VPN usage:
Apps and App versions
We collect information related to which Apps and App version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable Halo Privacy Network engineers to identify and fix network issues.
Aggregate sum of data transferred (in MB)
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other Halo Privacy Network users, we may contact that user or their organization for an explanation.
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer Bob had connected to our Seattle VPN location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. Bob can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other Halo Privacy Network customers who also connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used Halo Privacy Network, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
Anonymous App Diagnostics, including Crash Reports (can be turned off by the user)
With your permission, we collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and VPN connection diagnostics. We use this data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, VPN servers, or ISPs. The information we receive is fully anonymized and cannot be tied back to individual Halo Privacy Network users (i.e., we do not store which user sent which data, and we do not store user IP addresses).
We will collect the following anonymized information:
• Diagnostic information about if and how a VPN connection attempt failed.
• Speed test data.
App diagnostics, including crash reports and usability diagnostics, also without any personally identifiable information. Jurisdiction and Applicable Law
Halo Privacy Network’s core mission is to keep your information private. In service of this mission, Halo Privacy Network’s headquarters and registered place of business is in Wyoming, USA
Storing of Information Related to Email, Live Chat, and Feedback Forms
Halo Privacy Network keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact Halo Privacy Network, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use an in house RT service for emails and support tickets. When you correspond with us using this platform, it will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system. Our platform utilizes modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
Halo Privacy Network uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in Tier 3, secure data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of our VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government, adversary, or other entity were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. Halo Privacy Network uses mobile identifiers to generate statistics related to the device utilized for our service. These mobile identifiers are only used for internal statistics in order to better understand and support our users and their devices.
Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple’s page on Advertising & Privacy on iOS devices and Google’s page on Managing your Google Settings on your Android device.
Our Sites may contain links to external websites that do not fall under Halo Privacy Network’s domain. Halo Privacy Network is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Users in the European Union
Halo Privacy Network is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
• For the purposes of fulfilling our contractual obligations to users, including:
o Providing users with the Services and Apps they have requested.
o Managing user services.
o Providing customer support.
• For a legitimate interest associated with the operation of our business, including:
o Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
o Communicating with customers to provide information and seek feedback related to our Services and Apps.
• With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at firstname.lastname@example.org.
How to Contact Halo Privacy Network